OVERVIEW

Linde Hotel is seeking a passionate, creative and experienced Waiter/ Waitress To deliver professional, courteous, and efficient food and beverage service to hotel guests in accordance with the hotel’s service standards, ensuring a consistently high-quality guest experience.

Key Duties and Responsibilities

• Welcome guests professionally and assist them with seating arrangements.
• Present menus, explain menu items, daily specials, and promotions.
• Take accurate food and beverage orders and input them correctly into the system or order docket.
• Serve food and beverages promptly and according to hotel presentation standards.
• Ensure guest satisfaction by checking service quality and addressing concerns immediately.
• Maintain cleanliness and proper setup of dining areas before, during, and after service.
• Process guest bills accurately and handle cash, card, or room charge transactions responsibly.
• Observe all hygiene, health, and safety regulations in line with hotel and statutory requirements.
• Communicate effectively with kitchen and bar staff to ensure smooth service flow.
• Follow hotel policies, standard operating procedures (SOPs), and code of conduct.
• Assist with room service, banquets, and special functions when required.
• Attend daily briefings, training sessions, and staff meetings.

Qualifications and Experience

• Certificate in Food & Beverage Service, Hospitality, or Hotel Management.
• Minimum of 1 year experience in a hotel or reputable restaurant preferred.
• Knowledge of hotel service standards and customer care principles.

Skills and Competences

• Excellent guest service and communication skills.
• Professional appearance and good personal hygiene.
• Ability to work flexible hours, including weekends and public holidays.
• Strong teamwork and time management skills.
• Ability to work under pressure in a fast-paced hotel environment.
• Basic cash handling and billing skills.

• Welcome guests professionally and assist them with seating arrangements.
• Present menus, explain menu items, daily specials, and promotions.
• Take accurate food and beverage orders and input them correctly into the system or order docket.
• Serve food and beverages promptly and according to hotel presentation standards.
• Ensure guest satisfaction by checking service quality and addressing concerns immediately.
• Maintain cleanliness and proper setup of dining areas before, during, and after service.
• Process guest bills accurately and handle cash, card, or room charge transactions responsibly.
• Observe all hygiene, health, and safety regulations in line with hotel and statutory requirements.
• Communicate effectively with kitchen and bar staff to ensure smooth service flow.
• Follow hotel policies, standard operating procedures (SOPs), and code of conduct.
• Assist with room service, banquets, and special functions when required.
• Attend daily briefings, training sessions, and staff meetings.

• Excellent guest service and communication skills.
• Professional appearance and good personal hygiene.
• Ability to work flexible hours, including weekends and public holidays.
• Strong teamwork and time management skills.
• Ability to work under pressure in a fast-paced hotel environment.
• Basic cash handling and billing skills.

• Certificate in Food & Beverage Service, Hospitality, or Hotel Management.
• Minimum of 1 year experience in a hotel or reputable restaurant preferred.
• Knowledge of hotel service standards and customer care principles.