Job Summary:

The Welfare Officer is responsible for ensuring the well-being and safety of employees and the community where we work in especially targeting the vulnerable members of the society. Their focus is creating a supportive environment for everyone in the communities in which the company operates.

Key Responsibilities:

• To develop and contribute to workplace initiatives to promote psychological wellbeing.
• To actively contribute to challenging stigma and judgement surrounding mental health in the workplace
• To identify local sources of psychosocial support and to establish relationships with local providers.
• Support implementation of the company’s Safeguarding/PSEA Policy and Code of Conduct.
• Conduct regular training/refresher sessions for staff and contractors on PSEA standards, zero tolerance, and mandatory reporting/whistle blowing policy.
• Create a focal point for safe, confidential reporting of concerns.
• Manage survivor’s referral for medical, psychosocial, and legal support.
• Support HR in investigation of all allegations against staff and that cases are escalated through the proper disciplinary and legal channels.
• Maintain a safeguarding incident register and help with investigations where required.
• Submit periodic reports on sensitisation activities, incidents received, referrals made, challenges.
• Liaise with local authorities, police, child protection officers, NGOs, and health facilities.
• Support survivors with referrals and follow-up, respecting confidentiality and survivor-centred approach.
• Work with local leaders, schools, youth groups, and women’s groups to build trust and open reporting pathways.

Competencies:

• Must have strong interpersonal skills, integrity, problem solving abilities and a deep commitment to safeguarding vulnerable people.
• Demonstrate a comprehensive understanding of the 6 guiding principles of trauma informed practice and how these can be promoted and implemented in the workplace.
• Demonstrate key personal attributes such as accessibility and pragmatism as well as the strength to challenge prohibited practices/workplace behaviours/cultures.
• Demonstrate motivation and a commitment to develop a positive culture within the workplace.
• Be creative, adaptable and flexible and to communicate effectively with different groups (i.e. people from different cultures/backgrounds, senior management and the welfare team)

Qualifications & Experience:

• A diploma in either Nursing or psychosocial field with a bias in counselling or related field.
• Minimum 2–4 years experience in community services with specific focus on facilitating counselling and creating community initiatives or interventions targeted at vulnerable members of the society.
• Strong understanding of different cultures and cultural norms

• To develop and contribute to workplace initiatives to promote psychological wellbeing.
• To actively contribute to challenging stigma and judgement surrounding mental health in the workplace
• To identify local sources of psychosocial support and to establish relationships with local providers.
• Support implementation of the company’s Safeguarding/PSEA Policy and Code of Conduct.
• Conduct regular training/refresher sessions for staff and contractors on PSEA standards, zero tolerance, and mandatory reporting/whistle blowing policy.
• Create a focal point for safe, confidential reporting of concerns.
• Manage survivor’s referral for medical, psychosocial, and legal support.
• Support HR in investigation of all allegations against staff and that cases are escalated through the proper disciplinary and legal channels.
• Maintain a safeguarding incident register and help with investigations where required.
• Submit periodic reports on sensitisation activities, incidents received, referrals made, challenges.
• Liaise with local authorities, police, child protection officers, NGOs, and health facilities.
• Support survivors with referrals and follow-up, respecting confidentiality and survivor-centred approach.
• Work with local leaders, schools, youth groups, and women’s groups to build trust and open reporting pathways.

• Strong interpersonal skills
• Integrity
• Problem solving abilities
• Deep commitment to safeguarding vulnerable people
• Comprehensive understanding of the 6 guiding principles of trauma informed practice
• Accessibility
• Pragmatism
• Strength to challenge prohibited practices/workplace behaviours/cultures
• Motivation
• Commitment to develop a positive culture within the workplace
• Creativity
• Adaptability
• Flexibility
• Effective communication with different groups
• Strong understanding of different cultures and cultural norms

• A diploma in either Nursing or psychosocial field with a bias in counselling or related field.
• Minimum 2–4 years experience in community services with specific focus on facilitating counselling and creating community initiatives or interventions targeted at vulnerable members of the society.