The Role

At Last Mile Health (LMH), we go as far as it takes for our patients. Do you have project implementation, as well as community engagement and awareness experience, to improve how women and newborns access timely life-saving care? If so, you may be the next Facilitator for the m-mama initiative in Malawi.

The m-mama initiative is an innovative and cost-effective at-scale Emergency Referral Transportation System for pregnant women and newborns led by the Government of Malawi in partnership with Vodafone Foundation. Vodafone Foundation launched m-mama in 2013 in Tanzania in collaboration with the Government of Tanzania, and in Lesotho in 2021 in collaboration with the Government of Lesotho. This program addresses the high rates of maternal and neonatal mortality in rural areas by reducing delays in access to care using safe and timely emergency transportation for pregnant women and newborns experiencing an emergency. The central component of m-mama is a government led and owned emergency transport system enabled by innovative digital solutions to address complications as quickly and effectively as possible.

In 2025, Vodafone Foundation expanded m-mama to Malawi. In Malawi, Last Mile Health (LMH) will support the Government of Malawi and Vodafone Foundation to implement and scale the m-mama system across all 29 health districts, particularly for pregnant, postnatal women, and newborns in rural communities.

Reporting to the Regional Manager – m-mama, the m-mama Facilitator will support District Health Management Teams (DHMTs) in the implementation of the m-mama Emergency Transport System (EmRTS) at the district level. The role assists in coordinating dispatch center operations, supporting community driver management, and promoting the integration of m-mama into district health systems.

The m-mama Facilitator works closely with government focal persons to build capacity, provide day-to-day implementation support, and foster district-level ownership of the program from the outset. The role also supports training, supervision, and performance monitoring, ensuring that district activities are conducted in line with m-mama standards, government priorities, and donor requirements to strengthen emergency referral systems and improve maternal and newborn health outcomes.

This funded position is located in the Southern Region, Malawi, and is open to Malawian nationals. This role will be hired on an 18-month fixed-term contract.

Job Details

Role Duration: Eighteen Months (18) Months

Anticipated start date: April 2026

Locations (candidates must be located in at least one of these districts): Balaka, ⁠Chikwawa, Chiradzulu, Machinga, Mangochi, Mulanje, ⁠Mwanza, ⁠Neno, ⁠Nsanje, Phalombe, Thyolo

What you’ll do

m-mama Implementation & District Support

• Support District Health Management Teams (DHMTs) in integrating m-mama into district referral and transport systems
• Support the smooth operation of the dispatch center, including ICT, triaging, and transport coordination.
• Facilitate and support training and mentoring of district focal persons, health centre staff, and community drivers.
• Work with District Councils and focal persons to strengthen local ownership and integration of m-mama into district health plans (DIP).
• Identify operational risks and escalate systemic challenges to the Regional Manager for resolution.

Community Driver Management & Payments

• Support district focal persons in coordinating the recruitment, training, and monitoring of community drivers.
• Follow up on contract signing/MoU processes between drivers and councils, and help ensure payments are processed via government systems.
• Provide basic troubleshooting and follow-up support to address challenges related to driver management.

Community Engagement & Awareness

• Support health promotion teams in conducting community sensitization activities on the 118 toll-free line.
• Work with community structures, local leaders, and radio stations to raise awareness and promote timely use of EmRTS
• Support to identify and address community-level barriers such as mistrust, gender norms, or traditional practices that may affect service uptake

Monitoring, Evaluation & Learning

• Assist in collecting and verifying district-level data for inclusion in dashboards and flash reports
• Facilitate and support continuous quality improvement (CQI) processes at health facilities and with ambulance and community taxi drivers.
• Document lessons learned and share key insights with regional and national teams.
• Support the Regional Manager in ensuring data quality and accuracy through regular field verification and spot checks
• Work with the district EmRTS focal person to organise monthly meetings that use m-mama data to monitor progress, identify challenges, and support evidence-based decision making.

What you’ll bring

• Bachelor’s degree or relevant certification in Public Health, Nursing, Social Sciences, Health Systems Management, or equivalent.
• Experience supporting maternal, newborn, and reproductive health programs in Malawi.
• Good understanding of Malawi’s health system, including DHMT operations and DIP planning processes.
• Experience working with district-level government structures.
• Familiar with training, mentoring, and supervising health workers or community cadres.
• Strong data management, monitoring, and reporting skills.
• Willingness to travel frequently within assigned districts.

You’ll impress us if

• You are familiar with digital health tools and emergency transport systems.
• You have experience in community mobilization and health promotion.
• You have strong interpersonal and communication skills for engaging with diverse stakeholders.
• You are fluent in English and Chichewa; knowledge of other local languages is an asset.

• Support District Health Management Teams (DHMTs) in integrating m-mama into district referral and transport systems
• Support the smooth operation of the dispatch center, including ICT, triaging, and transport coordination.
• Facilitate and support training and mentoring of district focal persons, health centre staff, and community drivers.
• Work with District Councils and focal persons to strengthen local ownership and integration of m-mama into district health plans (DIP).
• Identify operational risks and escalate systemic challenges to the Regional Manager for resolution.
• Support district focal persons in coordinating the recruitment, training, and monitoring of community drivers.
• Follow up on contract signing/MoU processes between drivers and councils, and help ensure payments are processed via government systems.
• Provide basic troubleshooting and follow-up support to address challenges related to driver management.
• Support health promotion teams in conducting community sensitization activities on the 118 toll-free line.
• Work with community structures, local leaders, and radio stations to raise awareness and promote timely use of EmRTS
• Support to identify and address community-level barriers such as mistrust, gender norms, or traditional practices that may affect service uptake
• Assist in collecting and verifying district-level data for inclusion in dashboards and flash reports
• Facilitate and support continuous quality improvement (CQI) processes at health facilities and with ambulance and community taxi drivers.
• Document lessons learned and share key insights with regional and national teams.
• Support the Regional Manager in ensuring data quality and accuracy through regular field verification and spot checks
• Work with the district EmRTS focal person to organise monthly meetings that use m-mama data to monitor progress, identify challenges, and support evidence-based decision making.

• Project implementation
• Community engagement and awareness
• Capacity building
• Training and mentoring
• Supervision
• Performance monitoring
• Data management
• Monitoring and reporting
• Troubleshooting
• Interpersonal skills
• Communication skills
• Fluent in English and Chichewa

• Bachelor’s degree or relevant certification in Public Health, Nursing, Social Sciences, Health Systems Management, or equivalent.
• Experience supporting maternal, newborn, and reproductive health programs in Malawi.
• Good understanding of Malawi’s health system, including DHMT operations and DIP planning processes.
• Experience working with district-level government structures.
• Familiar with training, mentoring, and supervising health workers or community cadres.
• Strong data management, monitoring, and reporting skills.
• Willingness to travel frequently within assigned districts.
• Familiar with digital health tools and emergency transport systems.
• Experience in community mobilization and health promotion.
• Strong interpersonal and communication skills for engaging with diverse stakeholders.
• Fluent in English and Chichewa; knowledge of other local languages is an asset.